With the exception of specifically listed promotions on the E-Shop of Covermark, the delivery policy is listed below. If there is any discrepancy between the Chinese and English versions of this Order, Shipping, and Return Policy, the English version shall prevail.
Online Purchase Procedures
Register^/Login → Put your items into cart → Fill in personal information^ → Payment → Receive e-mail confirmation → Order finished
^If you are already an existing member, you must register using the same phone number registered with Covermark Club.
You will receive an email for order confirmation after payment. The order will be processed in 3-5 business days upon confirmation of payment. The parcel will be shipped in 3-5 business days*. Once the order is ready to be shipped, an email notification containing the order tracking number will be sent to the customer.
*The delivery time may suspend due to the operating hours of delivery service, please refer to the latest news of related vendors.
Price
•All prices on this website are stated in Hong Kong Dollars (HK$). All orders are acknowledged at current pricing. Pias Intercosmex (Hong Kong) Co., Ltd. (referred to collectively as “Pias”, “we”, “our” or “us”) will bill at price in effect at the time of the payment confirmed.
•Product prices listed are current however are subject to change without advanced notice.
Shipping Charge
– Free Standard Shipping with orders over HK$800 (after discount)
– HK$30 delivery fee with orders below HK$800 (after discount)
Shipping Areas in service
SF Standard Express
Our Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands, and Macau. This service is NOT available in specified areas, including but not limited to Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan, and Po Toi Islands. (Some remote areas may incur extra charges, please refer to this web page of SF-express ( https://www.sf-express.com/hk/en/dynamic_function/range/) for your reference.
Post Office Box (commonly abbreviated as P.O. box, or also known as a postal box) is not accepted as a shipping address.
Orders will be delivered to the address provided by customers when placing their order. An order can be delivered to one address only. If you wish to send orders to multiple addresses, please place a separate order for each address.
Shipping days and schedules
•The parcel will be ready and dispatched in 3-5 business days upon confirmation of payment. This might vary depending on stock availability.
•Under normal circumstances, the order will arrive at the delivery address in 2-3 business days* after dispatch. For remote areas, it might take 3-4 business days. (Actual delivery time varies)
*The delivery time may suspend due to the operating hours of delivery service, please refer to the latest news of related vendors.
Shipment tracking/ change of shipping address
•Once the order is ready to be shipped, an email notification containing the order tracking number will be sent to the customer from us. Please contact the shipping company directly to track the shipment.
•Once the order is shipped out, any changes in the address shall be arranged with the shipping company by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
•If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact the shipping company directly in order to make further arrangements. If the customer is not reachable for delivery after several attempts, the order might risk being canceled and not refunded.
•We will not be responsible for any product damages during delivery.
Returns Policy
No refund/ exchange is allowed under all circumstances.
Others
For any inquiry, please contact us at:
Hotline: +852 3607 9600 (Business hours: Monday to Friday, 10 am – 5 pm excluding any public holidays)
Email： covermark@pias.com.hk