Terms and Conditions of E-Shop of Covermark HK
Welcome to E-Shop of Covermark HK. Our goal is to bring you a simple, convenient and secure shopping experience.
Please note that the Terms and Conditions for E-Shop of Covermark HK (the “Terms and Conditions”) apply solely to purchases within https://eshop.covermark.hk and have no legal effect in sales transactions via other channels including our physical stores within and outside Hong Kong, except as expressly stated otherwise herein.
If there is any discrepancy between the Chinese and English versions of the Terms and Conditions, the English version shall prevail.
歡迎來到 Covermark HK 網上商店。我們的目標是為您帶來簡單、便捷和安全的購物體驗。
REGISTRATION OF ACCOUNT
Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords associated with your use of the account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays) immediately.
如需在https://eshop.covermark.com.hk（下稱「本網站」)使用Pias Intercosmex (Hong Kong) Co., Ltd. (統稱「Pias」、「我們」、「我們的」或「本公司」) 提供的網上服務購買Covermark產品（品牌名稱下稱「Covermark」），請先註冊帳戶。於本網站註冊帳戶及使用帳戶，代表您同意就相關用途，向我們提供準確、最新和完整的個人資料(必要提供時)。註冊網上帳戶後，代表您同意本網頁之所有條款與細則。這亦代表您同意Covermark有關收集、使用和披露您於本網站的個人資料之私隱政策。 Covermark致力遵守香港法例第468章《個人資料（私隱）條例》所列之要求。
Once you have successfully created an online account and you can start making purchases on the Site. Automatically become a member of Covermark Club with a single purchase of HK$300 or more. You may receive 1 point for every HK$1 dollar spent on the purchase you made through the Site; but it is subject to change based on promotion mechanics, such as double bonus point etc. For our subsisting member, only if the personal information registered in the Site is perfectly match with the subsisting information, any new points earned from the online purchase will be added and accumulated to your existing membership balance. Therefore, the provision of the true and accurate information by you is extremely important in this regard. As a reminder, unless specified, all purchase offers and services are not applicable in this online purchase.
當您成功建立網上帳戶後，您便可以開始在本網站購物，單次購物滿港幣300，即可自動成為Covermark Club會員。在本網站每消費港幣1元，即可獲得1分；而這會因為優惠推廣而有所變更，例如雙倍積分等。如果您已是現有Covermark Club會員，只有在本網站中註冊的個人資料與現有會員資料完全吻合時，在網上消費賺取的新積分會加至您現有會員的積分內。因此，您必須提供正確及準確的個人資料。僅在此提醒您，除特別註明外，其他購物禮遇和服務均不適用於此網上購物。
You will receive 1 point for every HK$1 dollar spent on your online purchase. Any new points earned from the online purchase will be added and accumulated to your current existing membership balance in 5 days. As a reminder, points are non-transferrable to any third parties and cannot be used to redeem cash.
Any points earned, regardless earned from online or offline purchases, can be redeemed at Covermark physical shops or counters only. In any disputes, the decision of Covermark shall be final and conclusive.
AVAILABILITY OF CONTENT
Covermark reserves the right to amend or withdraw any content on the Site at any time without any notice. Covermark shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).
TERMS OF SALE
By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping location.
在本網站下達訂單，代表（i）您同意購買產品、（ii）您已年滿訂立具約束力的契約之法定年齡，以及（iii）您就有關訂單所提供的所有資料均為真實及準確，而您是所提供的付款方式之授權用戶。 您所收到的訂單確認並不代表我們接受訂單或與訂單相關的任何承諾。 在我們收到您的訂單後的任何時間，我們均保留全權及絕對酌情權接受、拒絕或修改任何由您提出的訂單要求之權利。若我們接受您的訂單，即當我們向您發送電子郵件以確認您所訂購的產品已從我們的發貨地點發貨時，便視為已訂立合同。
Covermark will endeavor to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays).
Covermark致力確保本網站的內容及產品介紹準確及完整。 雖然我們已盡最大努力，但本網站上的任何內容和／或產品資料有時仍可能出現不準確、不完整或過時的情況。因此，我們不保證本網站資料準確、完整。如日後您發現所購買的產品與本網站所列的描述不符，歡迎與我們客戶服務部聯絡，請電郵至[email protected] 或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外)查詢。
Prices are shown on the Site in Hong Kong Dollars (HK$) only.
The prices of the products will be as stipulated in the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.
For the avoidance of doubt, Covermark reserves the right to adjust its prices on the Site from time to time without any prior notice to you.
Covermark places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used reputable encryption software. If you wish to learn more about SSL encryption software, please visit here for your reference. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Netscape 6.0 (Windows only)
Internet Explorer 5.0或更高版本
TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
If your order is temporarily out of stock, we will notify you via email or phone. Please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays).
如果您訂購之商品暫時缺貨，我們會透過電郵或電話通知您，歡迎與我們客戶服務部聯絡，請電郵至[email protected] 或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外)查詢。
Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).
Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day
Standard Delivery orders are processed within 3 – 5 business days.
Orders are shipped to areas within Hong Kong and/or Macau only.
At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong and/or Macau.
We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.
MAXIMUM PURCHASE POLICY
Our policy stipulates that the quantity of any single product item must not be greater than 6 in any given order. Maximum 10pcs of product to be purchased per order and any order with quantity more than 10 may be cancelled.
If you have any queries, please contact us and we will be happy to provide assistance.
The status of your most recent orders is available for checking on the Site. Please login to “My Account” and view the order status. You may also reach us via [email protected] or call 3607 9600 (Monday to Friday 10am – 5pm excluding any public holidays).
If you wish to track the status of the shipment, please visit the carrier’s website or contact their customer service directly.
您可在本網站查閱最近的訂單之狀態。登入「我的帳戶」後，便可查看訂單狀態。您亦可與我們聯絡，請電郵至[email protected] 或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外)查詢。
CANCEL YOUR ORDER
Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays) as soon as possible. We may or may not cancel your order and our decision shall be final and conclusive.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
Unavailability of item(s)
Difficulty in processing your payment information
Cannot ship to the address provided
A duplicate order was placed
Upon customer request
Purchase limits have been exceeded
If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays)
當我們開始處理您的訂單後，您便無法作任何更改或取消。如您希望取消網上下達的訂單，請發送電郵至[email protected]或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外)聯絡我們。我們或許不能取消您的訂單，及我們的決定將為最終定論。
如訂單被取消，我們會透過電郵通知您相關原因，並安排此項退款。如有任何關於訂單取消的疑問，請發送電郵至[email protected]或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外) 聯絡我們客戶服務部。
FIND A MISSING PACKAGE
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
1.Check with neighbours and family members
2.Look around the delivery location
3.Get in touch with the shipping company directly
Unless otherwise mentioned (e.g. specifically listed promotions on the Site), the following delivery policy is applicable to orders made on the Site.
Complimentary shipping for each purchase of HK$800 or above
A delivery fee of HK$30 for any order below HK$800
Standard Delivery Service is offered to delivery addresses of Hong Kong and Macau only.
SERVICE AREAS OF DELIVERY
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
No Delivery Service will be made outside of Hong Kong and/or Macau.
We do NOT accept P.O Box as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
SHIPPING DAYS AND SCHEDULES
We will try our most commercially reasonable effort to meet the estimated delivery time set out in below but we cannot guarantee that such estimate can be met and shall not be liable for any delay.
Your parcel will be ready for shipping in 3-5 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.
Under normal circumstances, you will be able to receive your order in 3-5 business days after the parcel is ready. Please allow extra time for delivery to remote areas. Delivery service is not available on Saturdays, Sundays and Public Holidays.
Covermark reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
SHIPMENT TRACKING / CHANGE OF SHIPPING ADDRESS
Once the order is shipped out, you will receive an email included the information for the tracking. If you wish to track the status of the shipment, please visit the carrier’s company website or contact their customer service directly.
If you need to make changes to the delivery address after the order is shipped out, please contact the customer service of carrier’s company directly for such arrangement. All expenses arising from the change shall be borne by the customer.
In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact them directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
EVENTS OUTSIDE OF OUR CONTROL
Covermark shall not be liable or responsible for any failure to perform, or delay in performance of, any of Covermark’s obligations under a contract that is caused by events outside Covermark’s reasonable control.
Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
- Delay or any disruption of services due to the use of public or private telecommunication networks
- The acts, decrees, legislation, regulations or restrictions of any government.
Covermark’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Covermark will have an extension of time for performance for the duration of that period.
We accept payments made by:
Stripe (Visa/MasterCard/American Express/JCB)
Direct bank transfer
If payment is made by bank transfer, you will need to provide us with proof by email and you will need to keep the proof until you receive the goods.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Stripe (Visa/MasterCard/American Express/JCB)
THE RETURN POLICY
No refund/ exchange is allowed under any circumstances.
LIMITATION OF LIABILITY
Covermark warrants that any product(s) purchased from us through the Site is of satisfactory quality.
Covermark’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Covermark accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Pias Intercosmex (Hong Kong) Co., Ltd. (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of the Terms and Conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
您須就所有以您的註冊帳戶名義進行的活動自負全責。無論有關活動是由您自己進行，抑或由獲得或未獲得您授權的第三方進行，您同意就任何因您違反本條款與細則而引致的責任、索償、開支、損害賠償費用及損失（包括法律開支），向Pias Intercosmex (Hong Kong) Co., Ltd. （包括其員工、董事、代理、隸屬機構及母公司）作出補償並使之不致蒙受任何損失。違反本條款與細則的行為，是包括其他人因您的作為或不作為而透過您的帳戶使用本網站。
If you have any enquiry relating to any order you purchase on/through the Site, please contact our customer service via [email protected] or 3607 9600 (Monday to Friday 10am-5pm excluding any public holidays)
如您對在本網站下達的訂單有任何疑問，請發送電郵至 [email protected] 或於辦公時間內致電3607 9600 (星期一至星期五，上午十時至下午五時; 公眾假期除外) 聯絡我們客戶服務部。